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US Shipping Times
- UPS Ground: Orders ship in 1 - 2 business days.
- UPS 2nd Day: Orders received by 9:00 am PST ship the same day.
- UPS 2nd Day: Orders received after 9:00 AM PST ship the next day.
- Orders weighing less than 10 pounds: These ship UPS SurePost and are delivered by the United States Postal Service. If your address cannot receive mail via the United States Postal service, please type UPS only in your order comments. UPS SurePost shipments include Saturday delivery service. Please allow an additional day for Post Office Tendering.
- Note for UPS Deliveries: UPS requires a physical address and does not deliver to PO Box Addresses. We also reserve the right to substitute shipping methods as necessary to ensure safe and efficient delivery of your items.
no longer accepts backorders. If an item purchased is out of stock, your order will be adjusted and you will promptly receive a email with your adjusted order total.
Address Changes, Order Cancellation, and Non-Deliverable Orders
In order to provide excellent service and expedient order processing, we do not accept order changes or cancellations once the order has been processed by our warehouse. If an error has occurred in your order and you notify us immediately (within one hour of making the order), we will make every attempt to assist in correcting the error. After the order has left the pending queue, we cannot assist in any way and a UPS intercept may be required to correct shipping address mistakes.
UPS Intercept is a fee-based service that allows shippers to request the intercept of packages prior to delivery. You can request that we contact UPS to correct shipping address mistakes. The UPS Intercept Fee is $11.00/box. Not all intercepts are successful and there is no charge for failed attempts. If your order is returned to us undeliverable or refused, a refund will be issued less return freight charges and a 20% restocking fee. Original shipping fees are non-refundable.
We've partnered with BONGO to ship worldwide! For information on our international shipping process, please review our International Shipping